All products are subjected to operational test prior to be shipped to the customer. However, Encore offer 14-Day return period to meet customer satisfaction. Please make sure you provide us with proof of purchase and item’s serial number (If applicable). Our team will investigate and check your item once its received.
Refunds are subjected to the following :
- All products must be returned along with their original package and accessories.
- 50% Re-Stocking fee if the item is opened/used but item and package stay in good condition.
- No Refund, if the item is used and in bad condition or is broken, used under water (if not waterproof), or package defected.
- Customer is responsible for all shipping charges.
- Once we receive your return, please allow 7 business days for your return to be processed and refund to be approved.
*Excludes all professional detectors including, but not limited to Minelab GPZ 7000, all GPX models, SDC2300, Goldmonster 1000, Equinox800, Garrett walkthough PD6500i.
Defected items are subjected to full refund or replacement after being received and inspected in our warehouse. Please contact our customer support within a period of 7 days since item receipt. Our team will provide shipping and replacement for your convenience.
Disclaimer: Some countries do not allow metal detectors/Accessories therefore Encore is not responsible for any confiscation that may occur at the destination country. Buy at your own risk.
Please contact our customer support for any returns related inquiries.
We reserve the right to modify this Return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.